Hays are working exclusively with a leading manufacturing company who are looking for an IT Operations Supervisor.

This is still very much a hands on role, looking after around 250 users across the UK, Hardware, Infrastructure and systems. On-site daily with management of 1 team member.

This could suit a 3rd line wanting to step up.

• Responsible for the supervision (with HR support) of IT Operations staff including appraisals, discipline, career development and Continuing Professional Development (CPD).
• Responsible for liaison with Group ICT on any issues arising eg Cybersecurity
• Coordinate operational support for all systems, effectively liaising with both regional ICT and Group ICT
• Management of both voice and data circuits for the UK part of the business
• Responsible for requests for both hardware and software for business via Group ICT PR system
• Responsible for the implementation of IT projects in conjunction with Group ICT Team.
• Responsible for the development, maintenance and implementation of IT Policies and Procedures in conjunction with the Group ICT Team.
• To develop and maintain a disaster recovery plan for the IT systems.
• Supervision and control of departmental processes (daily/weekly/monthly/annually)
• To respond and close service desk tickets (issued by Group ICT) effectively and in a timely manner.
• To respond to internal customer requests for urgent help within the office environment for hardware, cabling and software.
• To effectively communicate departmental priorities and ongoing projects
• {Temporarily} To assist with the maintenance and patching of global and regional Servers that underpin business systems before their final transition into tenant in September.
• To attend training as required.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.